How can we help?
Email us, search the knowledge base, or read the docs. Every ticket goes to a human on the team.
Email support
Every ticket is read by a human on the team. Most replies go out within 2 business hours during our working window (09:00–18:00 ET, Mon–Fri).
[email protected]Docs
API reference, webhook schema, integration guides, and platform-specific setup walkthroughs.
Open docsKnowledge base
Searchable articles covering setup, troubleshooting, billing, and per-integration gotchas.
Browse articlesStatus
Real-time uptime for webhooks, push delivery, and the web app. Subscribe for incident updates.
View statusCommon questions.
The help articles people open most often.
My counter isn't updating
Start by checking the webhook URL, confirming the source is actually firing, and looking at the counter's event log.
Read the articlePairing a TV with a QR code
How to pair Apple TV, Fire TV, Android TV, and Roku with your PingBell account.
Read the articleInviting teammates
Invite users to subscribe to specific PingBells.
Read the articleSelecting a sound notification
Pick from 70+ built-in sounds. Each counter can have its own sound.
Read the articleManaging your subscription
Upgrade, downgrade, and recover from a failed payment.
Read the articleGetting your API key
Find and copy your API key for Zapier, Make, or direct API access.
Read the article