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Chat with us live, book a setup call, or email us. Every message goes to a human on the team.
Chat with us live
Message the team directly — @PingBell on WhatsApp or @TeamPingBell on Telegram. Plain texting works too: +1 (430) 477‑0393.
Book a setup call
A live Google Meet or Zoom with our team — we’ll get you fully set up. We reply within 1 business day.
Email support
Every ticket is read by a human on the team — no bots, no ticket-deflection maze. We reply within 1 business day.
Docs
API reference, webhook schema, integration guides, and platform-specific setup walkthroughs.
Knowledge base
Searchable articles covering setup, troubleshooting, billing, and per-integration gotchas.
Status
Real-time uptime for webhooks, push delivery, and the web app. Subscribe for incident updates.
Common questions.
The help articles people open most often.
My counter isn't updating
Start by checking the webhook URL, confirming the source is actually firing, and looking at the Activity page.
Read the articlePairing a TV or any screen
Pair Roku, Fire TV, Android TV, Apple TV — or any browser — with a 6-letter code.
Read the articleInviting teammates
Invite people into your workspace's teams — they get its boards on day one.
Read the articleCustom celebration sounds
Pick from 70+ built-in sounds. Each source can have its own sound.
Read the articleManaging your subscription
Upgrade, downgrade, and recover from a failed payment.
Read the articleGetting your API key
Find and copy your API key for Zapier, Make, or direct API access.
Read the articleDidn't find it?
Message us — we read every one and reply within 1 business day.