Custom notification sounds
Every counter can have its own sound. Pick from PingBell's library of 70+ built-in sounds — bells, cheers, chimes, cash registers, gongs, and more.
Changing a counter's sound
- Open the counter in the PingBell dashboard
- Go to Notifications → Sound
-
Browse the library — 70+ sounds, organized by mood
(celebratory, alert, gentle, classic). Examples:
- Bell (default, classic ring)
- Cash register
- Cheer
- Chime
- Gong
- Horn
- Click the play icon next to any sound to preview it.
- Save. The new sound takes effect on the next event.
Best practices
- Distinctive across counters. If you're running 5 counters, make each sound obviously different. Otherwise the team can't tell what just happened without looking.
- Match the vibe. A sales team wants a bell or cheer. A support team wants a gentle chime. A fundraising team might want applause.
Different sounds for different events
If you want the same source to play different sounds for different event types (e.g. one sound for standard orders, a distinct sound for large orders), create two counters and give each its own sound.
Custom MP3 uploads
Uploading your own MP3 is a feature we're working on but haven't shipped yet. Today, every counter picks from the built-in library. If a specific sound would help you, email [email protected] with what you're looking for — we add to the library based on what customers ask for.
Troubleshooting
I don't hear any sound
Check the counter's sound settings, then check the recipient device's notification settings. iOS Focus modes, Android Do-Not-Disturb, and the PingBell app's own Quiet Hours can each suppress sound independently.