BigCommerce × PingBell

What BigCommerce + PingBell does together

BigCommerce has a first-class webhooks API. PingBell subscribes to your store/order/created or store/order/statusUpdated webhook, and every paid order becomes a counter update, a team push notification, and a point on your revenue graph. Multi-storefront BigCommerce merchants can connect each storefront separately or combine them.

Use cases

• Mid-market DTC brands running BigCommerce alongside warehouse operations
• Multi-storefront BigCommerce Enterprise teams tracking per-brand revenue
• B2B BigCommerce setups alerting sales reps on new orders from their accounts
• Fulfillment teams getting early warning on orders that will ship same-day
• Channel-specific counters (B2B vs. DTC, US vs. EU storefronts)

Setup

1. In BigCommerce, go to Advanced Settings → Webhooks → Create Webhook.
2. Paste your PingBell counter’s webhook URL (from Counter settings).
3. Select store/order/created and/or store/order/statusUpdated as the scope.
4. Save. Test by placing a test order.
5. In PingBell, customize the counter name, notification sound, and template. Pair a TV app.

Why PingBell beats the alternatives for BigCommerce

The BigCommerce app marketplace has several notification-plugin options, most of which are single-purpose and email-only. PingBell does all three broadcast modes (counter, push, graph) from a single connection and includes native TV apps that no one else in the ecosystem ships. For multi-storefront Enterprise merchants, per-counter pricing means a 10-brand setup costs the same $25/mo as a single-store team.

FAQ

Does it work with BigCommerce Enterprise?

Yes. Enterprise accounts with multiple storefronts can connect each one separately.

Does it support B2B Edition price lists?

Yes. Price list IDs and customer group IDs come through in the webhook payload and can be used in counter filters or notification templates.

Can I exclude test orders?

Yes. Filter on payment_status or a specific test-customer tag.

What BigCommerce events are supported?

Primary: order created, order status updated. Secondary: customer created (for signup counters), cart abandoned (for abandonment counters).

Does it handle international stores with multi-currency?

Yes. Currency comes through in the webhook payload; counters can convert to a base currency using your configured FX rate or stay in native currency.

Can I use multi-vendor / marketplace setups?

If your marketplace exposes per-vendor fields in the order payload, yes — you can create per-vendor counters by filtering on that field.