Billing and plan changes
Everything you need to know about managing your PingBell subscription.
Where to manage your subscription
All billing lives at Settings → Billing in the web dashboard. You can upgrade, downgrade, change payment methods, download invoices, and cancel from that page.
Upgrading (Core → Plus or Plus → Pro)
Upgrades take effect immediately. You're charged a prorated amount for the remainder of the current billing period. Example: if you're 12 days into a monthly Plus plan ($25/mo) and upgrade to Pro ($50/mo), you're charged the prorated difference for the days remaining in the current period.
Downgrading
Downgrades take effect at the end of your current billing period. You keep your current plan's features until renewal, then drop to the lower tier. You are not refunded the unused portion of your current period.
If your new (lower) plan can't accommodate your current usage (e.g. you're on Plus with 5 counters and try to downgrade to Core which allows 1), you'll be asked to archive excess counters before the downgrade completes.
Changing payment method
- Go to Settings → Billing → Payment methods
- Click Add new and enter the new card
- Set as default
- Optionally delete the old one
We use Stripe to process payments. Supported: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, ACH (US business accounts only, Pro plan).
Failed payments and dunning
If a renewal charge fails, we retry 3 times over 7 days. Between retries, your account is marked past due but still functional. If all retries fail, the account is paused: counters stop accepting new events, the TV display shows a neutral fallback, and team members get a notification.
To recover: update your payment method in Settings → Billing. The account resumes within a few minutes and any events that would have fired during the paused window are discarded (not queued).
Trial conversion
At the end of a 7-day free trial, if you haven't added a payment method, counters pause. Nothing is deleted for 60 days, so you can add payment later and pick up where you left off. At day 60 without payment, data is archived and the account goes to read-only mode.
Invoices and receipts
Every charge generates a receipt sent to the email on your account. You can download any past invoice as PDF at Settings → Billing → Invoices.
If your company needs a specific billing email (AP inbox) instead of the account owner's address, configure it at Settings → Billing → Billing email.
VAT / GST / tax
We charge VAT / GST where legally required based on your billing address. EU customers: your VAT ID can be added at checkout to apply reverse-charge. Non-EU / non-tax-registered addresses: no tax applied.
Cancellation and refunds
Cancel any time from Settings → Billing → Cancel subscription. Access continues until the end of your paid period.
We don't offer refunds for unused time on a monthly plan. If you have a special circumstance, email [email protected] and we'll do our best.
Nonprofit discount
Discounted pricing for registered 501(c)(3) organizations. Email [email protected] with your EIN or nonprofit status documentation to set it up.